We’ve all had “those” days where we get out of bed and focus on the things we don’t want to […]
What…? Not me!
Accountability, ownership, and responsibility often go hand-in-hand, and you definitely know when you see it, or in some cases, when […]
I Don’t Drive that Way
As a consultant, people often ask questions about what it is that “do” for a living. When I think about […]
Achieving More Together
Imagine if your employer used the strategy of delegating the organization’s key initiatives to a responsive, dedicated, and creative group […]
It seems that now, like no other time in American history, people are spending more and more time at work, […]
My Loathing of Email
Vaguely, I can remember back to the days when email was first introduced into the workplace. Email was a wonderful […]
We Have Names!
Every job I’ve had in my lifetime has centered around a philosophy of customer service. Not just “good” customer service, […]